Delighted is a self-serve experience management platform that allows you to collect and analyze survey feedback from employees, products, and customers with ease. It offers customizable surveys, built-in dashboards, and integrations with popular tools like Shopify and Salesforce.
Delighted also provides features such as automated review requests and survey triggers, making it a comprehensive solution for managing customer experiences. With its intuitive interface, you can quickly set up surveys and gain actionable insights from the feedback.
Delighted is suitable for businesses of all sizes looking to improve their customer, product, and employee experiences. It is particularly beneficial for companies that value simplicity and efficiency in collecting and analyzing feedback.
Features
- Customizable surveys with open-ended, rating scale, and multiple choice questions
- Built-in dashboards and reports for easy analysis of survey results
- Integration with popular tools including Shopify and Salesforce
- Automated review requests and survey triggers
- Seamless data integration with other platforms
Use Cases
- Collecting customer feedback to improve products and services
- Gathering employee feedback to enhance the employee experience
- Measuring customer satisfaction and loyalty through Net Promoter Score (NPS) surveys
- Analyzing feedback to drive actionable insights for business growth
Suited For
- Small businesses
- Medium-sized enterprises
- Large corporations