Help.center is a customer support knowledge base solution that utilizes chatGPT to provide instant answers to customer questions. It offers an AI search feature and an AI chat widget that can be deployed on your website to support customers in a conversational manner.
The tool also allows for the creation of a self-service documentation portal and includes features such as automatic learning, multilingual support, 24/7 customer support, and keyboard shortcuts for improved productivity.
Features
- AI-powered customer support
- AI search feature
- AI chat widget
- Self-service documentation portal
- Automatic learning
- Multilingual support
- 24/7 customer support
- Keyboard shortcuts
Use Cases
- Providing instant answers to customer questions
- Boosting customer satisfaction
- Efficiently managing customer support tickets
- Creating a self-service documentation portal
Suited For
- Customer support teams
- Companies looking to improve their customer support processes
FAQ
Help.center is a full-fledged knowledge base solution powered with AI to help customers get instant answers. You can have yourcompany.help.center website where customers can use AI search and also deploy an AI chat widget to your website to support customers in a conversational way.
AI is the next step towards helping customers faster. Reduce resolution times and deflect repetitive support tickets. This saves you a lot of time and money.
Yes! You can import existing help articles from knowledge bases like Intercom, Crisp, Zendesk, and Freshdesk in one click.
Yes, you can change yourcompany.help.center to your own custom domain like help.yourcompany.com.
AI takes its knowledge from help articles. You can change the content of the article and it will automatically improve the answers. Also, you can see all the AI conversations inside the dashboard. You can see answers that are reported by users. It is possible to improve AI answer by giving more information. That will also instantly improve your AI.
Our AI primarily works using help articles. But yes, you can enter your website and our AI search and chat will start answering customer's questions based on that content also.
We use OpenAI's latest and greatest model GPT-4 to create an AI from your knowledge base. It automatically learns every help article. When a customer asks a question, it scans through all the help articles to generate the best and easy-to-understand answer for the customer.
Our servers and databases are hosted by AWS located in the EU region. Your data may be processed outside of the EU by OpenAI chatGPT if you use our AI features.
