Complaint Policy
Last updated: March 13, 2026
Arktan is committed to addressing all complaints promptly and fairly. Whether your concern relates to content, privacy, accessibility, or any other aspect of our site, we want to hear from you. This policy explains how to submit a complaint and how we will handle it.
1. How to Submit a Complaint
You can submit a complaint via arktan.com/contact. Please include:
- Your name and contact information (email address);
- A clear description of your complaint;
- The URL(s) of any relevant pages, if applicable;
- Any supporting evidence or documentation;
- The outcome you are seeking.
2. Acknowledgement
We will acknowledge receipt of your complaint within 2 business days. The acknowledgement will include a reference number and the name of the person handling your complaint.
3. Investigation & Resolution
| Complaint Type | Target Resolution Time | Maximum Resolution Time |
|---|---|---|
| Content-related | 5 business days | 10 business days |
| Privacy or data-related | 10 business days | 30 business days |
| Other | 10 business days | 20 business days |
4. Resolution Communication
Once we have completed our investigation, we will communicate the outcome to you in writing (via email). The communication will include a summary of the complaint, the steps taken during investigation, and the resolution or action taken. If we are unable to resolve the complaint to your satisfaction, we will explain why and outline your options.
5. Escalation
If you are not satisfied with the initial resolution, you may request escalation. Escalated complaints are reviewed by a senior member of the Arktan team. We will provide a final response within 10 business days of the escalation request.
6. External Escalation
If you remain unsatisfied after our internal process, you may escalate to external bodies, including:
- Your local data protection authority (for privacy-related complaints);
- The Federal Trade Commission (FTC) at ftc.gov;
- The Internet Watch Foundation (IWF) at iwf.org.uk for concerns about child sexual abuse material;
- The National Center for Missing & Exploited Children (NCMEC) at CyberTipline.org.
7. Confidentiality
All complaints are handled confidentially. Your personal information will only be used for the purpose of investigating and resolving your complaint. We will not share your details with third parties except where required by law.
