Yuma is an AI tool that uses Generative AI to automate customer support for large Shopify businesses, helping them automate more than 40% of their support tickets and improve agent productivity while reducing costs.
Features
- Increase agent productivity
- Reduce operating costs
- Improve customer satisfaction
- Scale without hiring
- Achieve 35% ticket automation
- Faster setup than other AI platforms
- Increase in agent productivity
- CSAT improvements
- 12x ROI achieved in year 1
- Intelligently detect customer needs
- Reply with on-brand automated messages
- Automate sophisticated processes
- Empower agents with productivity tools
- Deliver personalized support in any language
- Connect with ease across all channels
Use Cases
- Order & Payment Management
- Subscription Management
- Feedback & Reviews
- Post-Sales & Product Troubleshooting
- Social Media Moderation
- Refunds, Returns & Exchanges
- Shipping & Deliveries
- Pre-Sales Questions
Suited For
- Large Shopify businesses