TheLoops is an all-in-one Intelligent platform providing actionable insights for CX teams using prediction and GenAI to increase team productivity.
The tool offers features such as real-time prediction, trends, sentiment analysis, topic analysis, and more in one easy-to-use AI platform.
With TheLoops, teams can achieve 10x productivity and agent efficiency with features like dynamic next best recommended actions, auto-classification, summarization, and more.
The tool helps to predict and prevent escalations, enables intelligent collaboration across multiple platforms, and provides real-time operations visibility.
TheLoops is suited for CX teams and individuals who want to improve their support operations, increase agent efficiency, and drive actionable insights from their support data.
Features
- Real-time prediction, trends, sentiment analysis, and topic analysis
- Dynamic next best recommended actions for agents
- Auto-classification and summarization of support data
- Prediction and prevention of escalations
- Intelligent collaboration across platforms
- Real-time operations visibility and powerful dashboards
Use Cases
- Increase team productivity and efficiency
- Drive actionable insights from support data
- Prevent escalations and deliver proactive support
- Improve collaboration across teams and platforms
- Access real-time operations visibility and performance reports
Suited For
- CX teams
- Support managers
- Success teams
- Product and Engineering teams