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TheLoops is an all-in-one Intelligent platform providing actionable insights for CX teams using prediction and GenAI to increase team productivity.

The tool offers features such as real-time prediction, trends, sentiment analysis, topic analysis, and more in one easy-to-use AI platform.

With TheLoops, teams can achieve 10x productivity and agent efficiency with features like dynamic next best recommended actions, auto-classification, summarization, and more.

The tool helps to predict and prevent escalations, enables intelligent collaboration across multiple platforms, and provides real-time operations visibility.

TheLoops is suited for CX teams and individuals who want to improve their support operations, increase agent efficiency, and drive actionable insights from their support data.


  • Real-time prediction, trends, sentiment analysis, and topic analysis
  • Dynamic next best recommended actions for agents
  • Auto-classification and summarization of support data
  • Prediction and prevention of escalations
  • Intelligent collaboration across platforms
  • Real-time operations visibility and powerful dashboards

Use Cases

  • Increase team productivity and efficiency
  • Drive actionable insights from support data
  • Prevent escalations and deliver proactive support
  • Improve collaboration across teams and platforms
  • Access real-time operations visibility and performance reports

Suited For

  • CX teams
  • Support managers
  • Success teams
  • Product and Engineering teams