Level AI is a call center AI tool that uses semantic intelligence to understand support interactions and improve contact center team performance. It offers end-to-end CX quality, intelligence, and automation solutions, allowing businesses to deliver exceptional customer experiences. With Level AI, you can augment and automate manual workflows, receive real-time actionable insights, and integrate with other applications in your tech stack. This tool is trusted by customer service leaders worldwide and has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology.
Features
- Semantic intelligence to understand support interactions
- End-to-end CX quality, intelligence, and automation
- Augment and automate manual workflows
- Real-time actionable insights
- Integration with other applications
Use Cases
- Improving contact center team performance
- Augmenting and automating manual workflows
- Real-time answers to customer questions
- Quality assurance and performance monitoring
- Customer experience program enhancement
Suited For
- Customer service leaders
- Contact center teams
- QA teams