Kore.ai is a platform that automates front-office and back-office interactions using conversational AI virtual assistants and process assistants. It has been at the forefront of AI for over a decade, bringing intelligent virtual assistants to both customer and employee-facing use cases.
The platform helps businesses create engaging interactions, drive customers to answers and resolutions faster, and automate over 80% of customer inquiries. It delivers simplicity, flexibility, and control when applying conversational AI, and integrates with any LLM and technology infrastructure partners. Kore.ai is trusted by top global brands and operates at a worldwide scale, delivering performance improvements and economic value to clients.
Features
- Conversational AI-first virtual assistants
- Process assistants
- Automate over 80% of customer inquiries
- 24x7 premium automated omni-channel service and support
- Generative AI for fine-tuning responses
- Open platform
- Integration with any LLM and technology infrastructure partners
Use Cases
- Automating front-office and back-office interactions
- Driving customers to answers and resolutions faster
- Saving human talent for more challenging tasks
Suited For
- Businesses of all sizes
- Industries in need of automation and improved customer interactions