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Knowmax is an AI-powered knowledge management tool that enables customer engagement teams and digital channels to access accurate knowledge across touchpoints instantly.

With features like a google-like search engine, interactive workflows, visual guides, omnichannel knowledge base, agent training optimization, and more, Knowmax empowers organizations to provide personalized and efficient customer service.


  • Google-like search engine for instant access to relevant knowledge
  • Interactive workflows and no-code Cognitive Decision Trees for mistake-proof customer service
  • Visual how-to guides and self-help guides for enhanced self-service
  • Omnichannel-ready knowledge base for distribution through digital channels
  • Agent training optimization with process guides, documentation, and assessments
  • Chrome extension for handling multiple chats simultaneously

Use Cases

  • Improving customer engagement and customer satisfaction
  • Enhancing self-service and reducing support tickets
  • Optimizing agent training and knowledge sharing
  • Streamlining and automating workflows and processes

Suited For

  • Customer experience teams and agents
  • Digital channels and customer support
  • Organizations across industries