Knowmax is an AI-powered knowledge management tool that enables customer engagement teams and digital channels to access accurate knowledge across touchpoints instantly.
With features like a google-like search engine, interactive workflows, visual guides, omnichannel knowledge base, agent training optimization, and more, Knowmax empowers organizations to provide personalized and efficient customer service.
Features
- Google-like search engine for instant access to relevant knowledge
- Interactive workflows and no-code Cognitive Decision Trees for mistake-proof customer service
- Visual how-to guides and self-help guides for enhanced self-service
- Omnichannel-ready knowledge base for distribution through digital channels
- Agent training optimization with process guides, documentation, and assessments
- Chrome extension for handling multiple chats simultaneously
Use Cases
- Improving customer engagement and customer satisfaction
- Enhancing self-service and reducing support tickets
- Optimizing agent training and knowledge sharing
- Streamlining and automating workflows and processes
Suited For
- Customer experience teams and agents
- Digital channels and customer support
- Organizations across industries