Gladly Sidekick is an AI and automation platform that enables personalized self-service and works hand-in-hand with Gladly Hero to deliver personalized agent-assisted customer service.
It helps brands scale their customer service by providing generative AI and no-code automation for customer self-service and automating transactions in a personalized way.
Features
- Generative AI and no-code automation platform
- Self Service Threads for personalized customer self-service
- Automated execution of transactions
- Deep customer focus for AI-powered customer service
- Integration with Gladly Hero for seamless agent-assisted service
Use Cases
- Streamlining routine requests like returns or exchanges
- Enabling customers to self-service basic tasks and questions
- Assisting customer service agents in delivering personalized experiences
- Automating responses and transactions in a personalized way
Suited For
- Customer service teams
- Brands looking to provide personalized customer service at scale