Forethought is an autonomous customer support AI platform that uses generative AI and large language models to streamline support ticket lifecycle and improve efficiency and ROI for support teams. It offers features such as automatic policy creation, sentiment analysis, knowledge and response suggestions, and customer service workflow optimization. It is suited for customer support teams in various industries, including e-commerce, SaaS, and FinTech.
Features
- Generative AI powered by SupportGPT™
- Autonomous ticket resolution
- Sentiment analysis and case enrichment
- Agent knowledge and response suggestions
- Customer service workflow optimization
Use Cases
- Lowering support costs
- Improving customer experience
- Maximizing efficiency and ROI for support teams
- Streamlining support ticket lifecycle
- Optimizing customer service workflows
Suited For
- Customer support teams in various industries
- E-commerce companies
- SaaS companies
- FinTech companies