DeskDay is a chat-based professional services automation (PSA) tool designed specifically for managed service providers (MSPs), offering features such as conversational mode support, service desk quality assurance, end-user application, smart onboarding, and more. It aims to make task management and customer support effortless for MSPs.
With DeskDay, MSPs can have real-time conversations with their customers through the chat-based service desk, automate quality assurance to improve customer satisfaction and profitability, use the end-user application to address all IT needs, and seamlessly onboard customers using the Office 365 integration. Additionally, DeskDay enables MSPs to send instant messages to users regarding urgencies, updates, and outages through the announcement feature. DeskDay is designed by an MSP partner, keeping in mind the specific needs and challenges faced by MSPs in their day-to-day operations.
Try DeskDay for free and experience every feature it has to offer without providing any credit card information.
Features
- Conversational mode support
- Service desk quality assurance
- End-user application
- Smart onboarding
- Announcement feature
Use Cases
- Managed service providers (MSPs) can efficiently manage their tasks and provide customer support using the chat-based service desk
- Automate quality assurance to improve customer satisfaction and profitability
- Address all IT needs of customers through the dedicated end-user application
- Seamlessly onboard customers using the Office 365 integration
- Send instant messages to users regarding urgencies, updates, and outages
Suited For
- Managed service providers (MSPs)