Cresta is a generative AI-driven contact center intelligence tool that provides self-service, live coaching, and post-call insights to help teams optimize customer conversations.
With Cresta, teams can increase sales efficiency, uncover business insights, drive coaching and quality assurance, improve agent effectiveness, and automate repetitive conversations with chatbots.
Features
- Self-service
- Live coaching
- Post-call insights
- Generative AI-driven contact center intelligence
- Real-time insights and actions
- Business trend visibility
- Team performance measurement and coaching
- AI-powered agent assistance
- Conversation automation with chatbots
Use Cases
- Sales efficiency optimization
- Business trend visibility and faster decision-making
- Team performance measurement and coaching
- Agent effectiveness improvement
- Conversation automation
Suited For
- Contact center teams
- Sales teams
- Customer service teams