Caffeinated CX is an AI-powered tool that improves customer support efficiency by automating repetitive tasks and providing intelligent suggestions for responses based on support history.
With native integrations across popular support platforms like Zendesk and Intercom, Caffeinated CX is designed to cut support costs, improve profitability, and enhance customer satisfaction.
Features
- Autodraft responses
- Auto triage tickets
- Suggest macros
- Automate tasks with AI
Use Cases
- Increase customer support efficiency
- Reduce full resolution times
- Improve on-brand responses
- Enhance customer satisfaction
Suited For
- Customer support teams
- Support managers
- Support agents