Aide is an AI tool that helps businesses understand what's happening in their inbox and provides intelligent suggestions to assist agents in responding to customers faster.
It offers features such as customer insights, workflow automation, agent assistance, and training AI chatbots, all in one place.
Features
- Customer Insights - Analyze customer conversations for actionable insights
- Workflow Automation - Streamline repetitive processes
- Agent Assist - Augment agents with AI for increased efficiency
- AI Chatbots - Deploy AI-powered bots to deflect volume
Use Cases
- For product teams to gain insights and reports on every customer need
- For operations teams to see automation potential and automate at scale
- For support teams to improve agent efficiency and reduce volume by 90%
Suited For
- Product teams
- Operations teams
- Support teams