Cohere is a tool that allows customer experience teams to provide visual guidance to customers over phone or live chat, using instant, no-download cobrowsing. This helps resolve tickets faster, reduces costs, and leads to happier agents and satisfied customers.
Features
- Instant, no-download cobrowsing
- Visual guidance over phone or live chat
- Automation for fast-growing customer service teams
Use Cases
- Providing visual guidance to customers during support interactions
- Resolving tickets faster and reducing costs for customer experience teams
Suited For
- Customer experience teams
- Support agents